Job Brief

We are looking for a Guest Relations Manager who is smart, to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests’ requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

Requirements

  • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role of minimum 2 years
  • Understanding of all hotel management best practices and relevant laws
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills along with work in flexible hours
  • Leadership skills along with the ability to motivate a team into high performance
  • Strong sense of responsibility and a professional presentation
  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
  • I loved my stay in the hotel , everyone and everything was just lovely. The food was amazing ; breakfast,lunch and dinner all amazing to my standards It was an absolute delightful stay and would love to stay here again when I visit next, felt very homey Absolutely recommended

    yunesh

    Leicester, United Kingdom

  • A super new hotel. Great location about 10km from Thamel. Quiet. Good rooms. Comfortable beds and linen. Good showers. Very attentive staff and excellent food. Cannot fault it. Will stay there again. Picture is view from roof terrace where there is a restaurant, swimming pool, gym and sauna.

    LoubLou

    London, United Kingdom

  • The staff is really hospitable and provide very quick service. I went there with my friends, and we stayed at one of the premium suites with an amazing view of the hills. The food here is worth falling for.

    Himani

    Nepal

  • Good Location, great food and good service. The location is out of the congested areas and has less incidence of traffic jams. The infinity pool on the top is fantastic with the great view of Shivapuri Hills.

    Sudip Shakya

    Nepal

  • Its Located just near by Kathmandu city,the hotel is clean and provides u great hospitality.The hotel owner Staff is very helpful and will guide u throughout your stay.The staffs were very helpful.The hotel provides u almost every facilities.

    Mohit Raina

    Nepal

  • Perfect place for a quick escapade. The staffs were really friendly and responsive. The buffet breakfast had great choices. The infinity pool was the main highlight. A cool and relaxing dip with the views of the hills and the city. Definitely a great value for the price.

    Shweta

    Nepal

  • The service was excellent. The staffs are well trained and good mannered. The breakfast had great selection and was delicious. The room was well organized, well lit with comfortable bed. The infinity pool provided a great spot to relax and have the mesmerizing view of Shivapuri hills. This property is very close to a 4 star property. I would highly recommend this place for travellers as well as for the people who are looking for a great weekend gateaway.

    Bijay

    Nepal

  • Freundliches, hilfreiches Personal, stets um unser Wohl bemüht.

    Jürgen

    Germany

  • Отель хороший, персонал внимательный, английский разговорный с непальским акцентом . Помогали в проведении экскурсий, обмене валюты. Завтраки не плохие, но бедноватые, нет разнообразия, кофе за дополнительную плату, не дешево. Номера чистые, новые. Уборка каждый день. Бассейн и сауна хорошие. Есть бесплатный трансфер от и до аэропорта. Прекрасный вид на горы с балкона номера и бассейна! Рядом супермаркет.

    Эксперт

    Russia

Hotel Sabrina
Ganesh Chowk, Budhalinkantha-06
Kathmandu, Nepal
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +977-1-4372482/51
© Hotel Sabrina 2020 All rights reserved. Website by Curves n Colors