Job Brief

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest’s services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers’ requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met

Requirements

  • Proven work experience of minimum 2 years as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • High School diploma; additional certification is a plus
  • I loved my stay in the hotel , everyone and everything was just lovely. The food was amazing ; breakfast,lunch and dinner all amazing to my standards It was an absolute delightful stay and would love to stay here again when I visit next, felt very homey Absolutely recommended

    yunesh

    Leicester, United Kingdom

  • A super new hotel. Great location about 10km from Thamel. Quiet. Good rooms. Comfortable beds and linen. Good showers. Very attentive staff and excellent food. Cannot fault it. Will stay there again. Picture is view from roof terrace where there is a restaurant, swimming pool, gym and sauna.

    LoubLou

    London, United Kingdom

  • The staff is really hospitable and provide very quick service. I went there with my friends, and we stayed at one of the premium suites with an amazing view of the hills. The food here is worth falling for.

    Himani

    Nepal

  • Good Location, great food and good service. The location is out of the congested areas and has less incidence of traffic jams. The infinity pool on the top is fantastic with the great view of Shivapuri Hills.

    Sudip Shakya

    Nepal

  • Its Located just near by Kathmandu city,the hotel is clean and provides u great hospitality.The hotel owner Staff is very helpful and will guide u throughout your stay.The staffs were very helpful.The hotel provides u almost every facilities.

    Mohit Raina

    Nepal

  • Perfect place for a quick escapade. The staffs were really friendly and responsive. The buffet breakfast had great choices. The infinity pool was the main highlight. A cool and relaxing dip with the views of the hills and the city. Definitely a great value for the price.

    Shweta

    Nepal

  • The service was excellent. The staffs are well trained and good mannered. The breakfast had great selection and was delicious. The room was well organized, well lit with comfortable bed. The infinity pool provided a great spot to relax and have the mesmerizing view of Shivapuri hills. This property is very close to a 4 star property. I would highly recommend this place for travellers as well as for the people who are looking for a great weekend gateaway.

    Bijay

    Nepal

  • Freundliches, hilfreiches Personal, stets um unser Wohl bemüht.

    Jürgen

    Germany

  • Отель хороший, персонал внимательный, английский разговорный с непальским акцентом . Помогали в проведении экскурсий, обмене валюты. Завтраки не плохие, но бедноватые, нет разнообразия, кофе за дополнительную плату, не дешево. Номера чистые, новые. Уборка каждый день. Бассейн и сауна хорошие. Есть бесплатный трансфер от и до аэропорта. Прекрасный вид на горы с балкона номера и бассейна! Рядом супермаркет.

    Эксперт

    Russia

Hotel Sabrina
Ganesh Chowk, Budhalinkantha-06
Kathmandu, Nepal
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +977-1-4372482/51
© Hotel Sabrina 2020 All rights reserved. Website by Curves n Colors