Job Brief

We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Officer, Receptionist or similar role for minimum of 2 years
  • Experience with hotel reservations softwares
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
    • I loved my stay in the hotel , everyone and everything was just lovely. The food was amazing ; breakfast,lunch and dinner all amazing to my standards It was an absolute delightful stay and would love to stay here again when I visit next, felt very homey Absolutely recommended

      yunesh

      Leicester, United Kingdom

    • A super new hotel. Great location about 10km from Thamel. Quiet. Good rooms. Comfortable beds and linen. Good showers. Very attentive staff and excellent food. Cannot fault it. Will stay there again. Picture is view from roof terrace where there is a restaurant, swimming pool, gym and sauna.

      LoubLou

      London, United Kingdom

    • The staff is really hospitable and provide very quick service. I went there with my friends, and we stayed at one of the premium suites with an amazing view of the hills. The food here is worth falling for.

      Himani

      Nepal

    • Good Location, great food and good service. The location is out of the congested areas and has less incidence of traffic jams. The infinity pool on the top is fantastic with the great view of Shivapuri Hills.

      Sudip Shakya

      Nepal

    • Its Located just near by Kathmandu city,the hotel is clean and provides u great hospitality.The hotel owner Staff is very helpful and will guide u throughout your stay.The staffs were very helpful.The hotel provides u almost every facilities.

      Mohit Raina

      Nepal

    • Perfect place for a quick escapade. The staffs were really friendly and responsive. The buffet breakfast had great choices. The infinity pool was the main highlight. A cool and relaxing dip with the views of the hills and the city. Definitely a great value for the price.

      Shweta

      Nepal

    • The service was excellent. The staffs are well trained and good mannered. The breakfast had great selection and was delicious. The room was well organized, well lit with comfortable bed. The infinity pool provided a great spot to relax and have the mesmerizing view of Shivapuri hills. This property is very close to a 4 star property. I would highly recommend this place for travellers as well as for the people who are looking for a great weekend gateaway.

      Bijay

      Nepal

    • Freundliches, hilfreiches Personal, stets um unser Wohl bemüht.

      Jürgen

      Germany

    • Отель хороший, персонал внимательный, английский разговорный с непальским акцентом . Помогали в проведении экскурсий, обмене валюты. Завтраки не плохие, но бедноватые, нет разнообразия, кофе за дополнительную плату, не дешево. Номера чистые, новые. Уборка каждый день. Бассейн и сауна хорошие. Есть бесплатный трансфер от и до аэропорта. Прекрасный вид на горы с балкона номера и бассейна! Рядом супермаркет.

      Эксперт

      Russia

    Hotel Sabrina
    Ganesh Chowk, Budhalinkantha-06
    Kathmandu, Nepal
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    Phone: +977-1-4372482/51
    © Hotel Sabrina 2020 All rights reserved. Website by Curves n Colors